Patients reach you, even when the front desk can't answer
Remute answers patient calls, takes appointment requests, answers common questions and flags anything urgent — in English or Spanish.
Example call
Your business
Good afternoon, you've reached your business. How can I help?
Hi, are you open on Saturday?
We open at 9. Shall I take your details so the team can call you back?
Yes, please.
Summary
✓ Sent by email
- Caller
- Sam Lee
- Intent
- Saturday opening hours
- Next
- Call back
How Remute helps
- 01
Fewer missed appointments
Every call is answered, and requests reach your team in one list.
- 02
Bilingual by default
Serve English- and Spanish-speaking patients on the same line.
- 03
Clear urgency rules
Define what must reach a human immediately.
Every call ends as a clear record
Who called, why, what was agreed and whether an alert went out. Sample data shown.
Calls
All calls- MMaría LópezESBooked09:12
- JJames CarterENTransferred11:47
- LLucía FernándezESMessage13:40
- DDaniel KimENBooked19:15
4 count
María López
+34 612 448 190
Summary
New patient, tooth pain. Booked Tue 10:30 with Dr. Ruiz.
● Appointment · Tue 10:30
Transcript
Smile Dental, good morning. I'm the virtual assistant — how can I help?
Frequently asked questions
Is it HIPAA compliant?
Not yet. Remute is designed for scheduling and general enquiries; do not use it to collect sensitive health records.
Does it give medical advice?
No. It never diagnoses; it routes and records.
Can patients reschedule?
It records the request and notifies your team to confirm.